Situation:
Performance management reviews for manufacturing employees.
A new system for performance reviews required every employee in an engineering, high technology and manufacturing company to complete a form detailing their contributions to the company and their career goals for the coming year. The first year this was instituted, the manufacturing manager and supervisors spent over two months helping limited English-speaking manufacturing employees complete the forms.
Solution:
• Create a guidebook with examples of how to answer the questions on the form and simple definitions of difficult terms.
• Provide two three-hour workshops with explanations and practice in writing measurable goals and using the guidebook.
Result:
Reduction in management and supervisor time by over 80%. (After the training, it took them only two weeks of involvement.)
