It
can be difficult to come up with timely and good ideas.
If
you would like to have your team generate lots of worthy ideas, it pays off to prime
the pump.
Here
are 3 tips from those who specialize in the transfer of training on how to get
your team generating sound ideas, one right after another:
- List the best practices of a well-known company that is completely outside your industry and compare to your own business practices. If you are in the financial services sector, for instance, think about how Nordstrom earned its reputation for sterling customer service. Are there any ways you can adapt their customer handling to the way you treat your customers?
- Be open to unusual or eccentric ideas. What could you do to enhance the customer experience in an unexpected and unconventional way?
- Try to restrict the focus. Counterintuitively, this ploy can spark really creative thinking. Perhaps invite ideas that concern only current clients.
