"We consistently receive positive feedback about the quality of the LSA programs and LSA facilitators. We recognize and appreciate the hard work LSA always goes through to meet our specific requirements. Thank you for regularly going above and beyond to design solutions to meet our needs. Your support and dedication, both on the strategic and tactical side, have been outstanding!"
Anna Meyer | Leadership Development Organizational Excellence | Intuit
Background:
Intuit, a $3.5b company with approximately 7,700 employees, is a leading provider of business and financial management services for small and mid-sized businesses; financial institutions, including banks and credit unions; consumers and accounting professionals.
Goal:
* Quickly and cost effectively:
* Transition from contracting with multiple learning and development vendors to establishing a relationship with a preferred “partner”
* Shift the current learning and development culture from an “entitlement service-only” and transactional focus to a high performance and strategy-driven culture
* Accelerate business results across all North American locations by providing all Intuit employees with consistent, integrated, and aligned quality offerings to meet their needs
* Strengthen their Global Learning and Development team to enable more effective contributions to development goals across all Intuit locations
Challenges:
* Many departments and divisions acting independently in the area of learning and development
* Inconsistent learning and development solutions, approaches, and resources across offices
* Multiple “training vendor” relationships with multiple contracts and varied quality and pricing
* Redundancy in the “training solutions” offered and/or contradictory and often competing training models, practices, and language
* No tracking and reporting system; no employee “charge back” or billing system
* Intuit’s desire, as a follow-up to a recent company-wide needs assessment, to quickly establish a common baseline of 13 foundational skills for management and individual contributors across all of Intuit’s North American locations
Approach:
* Assess & Design
* Pilot
* Full Program Implementation
Results:
* Training Outsourcing Scale: Delivered 195 customized programs across North America to over 4,000 employees
* Training Outsourcing Client Satisfaction: Overall satisfaction score 93%
* Training Outsourcing Consistency: Created consistency of language, competency, process, values, and approach across all North American locations
*Training Outsourcing Time Savings: Provided access to unmatched quality and expertise through LSA’s proven portfolio of over 2,500 experts in the areas of Leadership, Management, Sales, Customer Loyalty, Project Management, Assessment, and Measurement decreasing speed to implementation from months to weeks
* Training Outsourcing Money Savings: Estimated outsourcing cost savings of $750,000 over 6 years
* Training Outsourcing Efficiency, Time, and Money Savings:
* Created a simple and clear marketing, registration, setup, delivery, tracking, reporting, billing, measurement, and follow-up process for both participants and managers resulting in a total turn-key system
* Eliminated multiple vendor relationships with multiple invoices, contracts and agreements; saved time through LSA’s one point of contact, one contract and single monthly invoice
Compelling / Interesting Design Features:
* 100% turn-key learning and development outsource partner in LSA
* Dedicated external account team with a combined 40+ years of experience to handle strategy, planning, and day-to-day operations
* Only weeks taken to design and implement Foundational Curriculum around assessment needs
* Designed client-specific role plays and case studies to fit seamlessly with the company’s leadership practices and values
* Custom-designed Intuit Learning & Development Portal to market programs, register participants in workshops, track attendance, and gather billing/departmental charge back information
* Provided all reporting, logistics, tracking, administration, and billing
