"Having a partner like LSA to support our training and development needs has been a real benefit. In an emerging life science company where typically you can't afford the infrastructure necessary to provide a full range of development venues to meet the broad needs of an organization, having an external partner who offers everything from a wide range of open enrollment programs to customized organizational development consulting is almost as good (and in some cases better than) having your own internal Training and Organizational Development function."
Chris Wells | Vice President Human Resources | Xoma Ltd.
Background:
Xoma is a growing 200+ person biotechnology industry leader in the field of antibody discovery and development. Over the past 30 years the company has built strong intellectual property, technology platforms, and capabilities to engineer cutting-edge therapeutic antibodies that have the potential to transform medicine and reshape people’s lives.
Goal:
Quickly and cost effectively establish a:
* Learning and development department with an outsourced partner who could provide a turn key/one-call-access for their organizational learning and development needs
* Common, consistent, and integrated baseline of “foundational” management and employee skills across the organization to drive a performance-based culture
* Process to support individuals and intact teams with specific training and organizational development needs
Challenges:
* Desired a broad curriculum for all employees and all levels
* A lack of consistency combined with considerable redundancy in current “training opportunities” with contradictory and often competing models and language
* Inconsistent and immature training processes, offerings, and practices
Approach:
* Assess & Design
* Pilot
* Full Program Implementation
Results:
* Training Outsourcing Scale: Delivered over 100 customized programs over the last 6 years to groups, intact teams, and individuals
* Training Outsourcing Client Satisfaction: Overall satisfaction score 96+%
* Training Outsourcing Consistency: Created consistency of management language, competency, process, values, and approach across all locations
Training Outsourcing Money Savings:
* Estimated outsourcing cost savings of over $600,000 over 6 years
Compelling / Interesting Design Features:
* 100% turn-key learning and development outsource partner
* Dedicated external account team with a combined 40+ years of experience to handle outsourcing of strategy, planning, and day-to-day operations
* Only weeks to design and implement proven curriculum/solutions
* Linked all learning to strategic plan and annual budget while supporting key intact teams
